GOLSON Terms & Conditions
Prices
Prices shown are a guide only, booking a consultation will allow your stylist to provide an accurate quote. Additional charges may be applied for long or thick hair, for additional toners or that extra colour required to achieve your desired look. See more about our colour charging with Vish
Cancellation Policy
We understand things come up, however, please do provide as much notice as possible to reschedule appointments, at least 24 hours and 48 hours for large colour or Kerasilk Control appointments, where deposits have been taken. A 50% cancellation charge will be applied for no shows or late cancellations and deposit payments unfortunately cannot be refunded. This is to protect our stylists income and provide enough time for new appointments to be made.
Deposits
Deposits are required for large value appointments which are fully refundable when more than 48 hours notice is provided between Tuesday and Saturday to make changes.
Colour Responsible Policy
GOLSON is a colour responsible salon and for this reason, in order to safeguard you, it is important for our team to follow the colour safe protocols, please read our Colour Responsible Policy.
If you’re one of our lovely regular clients, you will still need to complete a skin test every six months and complete a screening questionnaire, sent via email, in between each colour appointment. This will automatically be stored in your client record.
GOLSON subscribe to Colourstart, and we will be moving over to this method of colour testing entirely by 31st July 2023. A one off charge of £15, and a free digital app, you can carry out and manage your own colour testing with the a small sticky colour patch, which you apply yourself at home. No more pre-appointment visits for the ‘blob’ test, you will be free to have whatever colour you want, whenever you want. We’ll even add 10 free reward points to your Trebbly account.
All new colour clients to GOLSON will need to purchase a colourstart.
Colour Journey
For some colour change and balayage services, it may take more than one visit to achieve the desired look.
Offers & Promotions
Offers may not be used in conjunction with other offers and promotions and may be withdrawn at any time.
All promotions & offers are subject to stylist availability and exclude our Salon Director, Luke Golson.
Online Purchases
A P&P cost of £4.50 applies to gift card purchases. If receipt is time sensitive, we do offer E-Cards via our online booking service and cards can also be collected direct from our GOLSON salons.
Gift Card and Gift E-Cards cannot be exchanged for cash or refunded and are valid for 12 months from date of purchase unless otherwise stated in a specified promotion.
We are not responsible if a gift card is lost, stolen or destroyed or used without permission.
Lost or stolen cards will not be replaced.
