Salon Policies

Salon Policies at GOLSON Hairdressers in Milton Keynes

Cancellation Policy

We do understand things come up, however 48 hours' notice is required to reschedule or cancel an appointment.   

A 50% cancellation charge will be applied for no shows or late cancellations and your deposit will not be refunded.  This is to protect our stylists income and provide enough time for new appointments to be made.

We kindly ask you to arrive on time for your appointment. We understand sometimes things may delay you in reaching the salon in time. Please call the salon as soon as possible to let us know your ETA. We will endeavour to accommodate you but your service may need to be reduced, altered to potentially cancelled, with any deposit lost. 

Deposits

Deposits are required for large value appointments and online bookings.  These are fully refundable with the required notice period.  Please note we must be notified by Saturday for Tuesday appointments as we are closed Sunday and Monday.

Colour Responsible Policy

GOLSON is a colour responsible salon and for this reason, in order to safeguard you, it is important for our team to follow the colour safe protocols, please read our Colour Responsible Policy.  

GOLSON subscribe to Colourstart, with a one off charge of £15, and a free digital app, you can carry out and manage your own colour testing with the a small sticky colour patch, which you apply yourself at home.  No more pre-appointment visits for the 'blob' test, you will be free to have whatever colour you want, whenever you want.  

All new colour clients to GOLSON will need to purchase Colourstart kit.

For some colour change and balayage services, it may take more than one visit to achieve the desired look.  

Offers & Promotions

Offers may not be used in conjunction with other offers and promotions and may be withdrawn at any time.  All promotions & offers are subject to stylist availability and exclude our Salon Director, Luke Golson.

Prices

Prices shown are a guide only. Booking a consultation will allow your stylist to provide an accurate quote. Additional charges may be applied for long or thick hair, for additional toners or that extra colour required to achieve your desired look.

At GOLSON we love to develop new talent. Our starting level is our Graduate Stylist.  These stylists are qualified and have either completed their training at GOLSON or at another hair salon or the local college.  Be mindful that they are building up experience and therefore it may take them longer to carry out some services. They may also ask a more senior colleague to help or guide them with the appointment. 

Their service prices are already reduced and therefore cannot have any other promotions or discounts applied. You will have the same wonderful GOLSON experience, all we ask from you as to be kind and be patient with our new talent. 

Online Purchases

A P&P cost of £4.50 applies to gift card purchases.  If receipt is time sensitive, we do offer E-Cards via our online booking service and cards can also be collected direct from our GOLSON salons.

Gift Card and Gift E-Cards cannot be exchanged for cash or refunded and are valid for 12 months from date of purchase unless otherwise stated in a specified promotion.

We are not responsible if a gift card is lost, stolen or destroyed or used without permission.  Lost or stolen cards will not be replaced.

Client Complaints

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do.

Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Tell someone you’re not happy with the service you’ve received, either while you’re in the salon/barbershop or as soon as possible after leaving. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.

If you have already left the salon/barbershop, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.

Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist if you prefer. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.

ALTERNATIVE DISPUTE RESOLUTION

If, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action.

Please note there is a charge of £12 including VAT for the client and £30 including VAT for the salon.

Hair & Beauty Mediation can be contacted by:

Phone: 01234 831965

Email: [email protected]

Website: www.nhbf.co.uk/complaints